Communication Management, Inc. - Communication Consulting, Corporate and Individual Training in Presentation Skills, Persuasive Speaking, Writing Skills, Team Development

WRITING EFFECTIVE EMAIL
Half Day

Hands down, the most common form of business correspondence today is email.

The good news ... email enables almost instant dissemination of information to anyone who has Internet access.

The bad news ... the pressure to respond quickly can result in email that is error-laden, abrupt, or embarrassing. This can confuse readers and damage relationships.

CMI’s Writing Effective Email workshop will help you create electronic correspondence that conveys information clearly, accurately, and concisely.

The CMI Advantage

Improving writing skills requires practice and feedback. CMI’s professional writing coaches provide in-depth, constructive responses to your email submissions.

What’s Covered:

Keeping email brief and to-the-point
Organizing information for on-screen reading
Creating meaningful subject lines
Including context for the reader
Supporting messages with specific information
Avoiding email pitfalls
Understanding protocols for addressing, forwarding, and replying to email
Choosing the correct tone for professional email

Representative Exercise:

"Real Time Review"

In this activity, participants create an email message that is posted on a computer screen for peer evaluation using a checklist. Participants gain insight into the importance of brevity, clarity, context, and specific supporting information in email correspondence.